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Program Cancelation Policy

Monthly Programs

Examples programs: Stingrays, Healthy Aging, Tennis Group Programs, JPlay, Etc.

  • Registrant will be signed up for the remaining sessions/months of the season at the time of registration. 
  • All payments will be scheduled to run on the 1st of each month 
  • Non prorate/credit for missed classes due to participants’ schedule
    • only system credits are provided for JCC cancelation reasons IE: weather or instructor illness. 
  • Cancelation requires a 30-day written notice (emailed to respective departments) must be provided and goes into effect the month following when the notice is received (for example notice sent on May 5, cancelation takes effect July 1). 
  • prorates are provided for late registrations ONLY – approved by department supervision

Session Based Programs (4-8 Weeks)

Example programs: JXT, Ladies Who Lift, Pickleball Clinics, Language, Games Classes, Etc. 

  • Payment in full is due at the time of registration, if no payment is made registration will be canceled.  
  • No prorate/credit for missed classes due to participants’ schedule
    • Only system credits are provided for JCC cancelation reasons. IE weather or instructor illness
  • Prorates are provided for late registrations ONLY – approved by the department supervisor

Drop-In Programs (Single day program with day of advance registration)

Example Programs: Sip + Swim, Chess Club, Tennis 105, Drill + Play, Etc. 

  • Payment in full is due at the time of registration, if no payment is made registration will be canceled. 
  • No prorate/credit for missed classes due to participant’s schedule
    •  Only system Credits Provided for JCC cancelation reasons. IE: Weather or instructor illness 
  • Members can select segments- they do not need to be automatically enrolled in all future drop-in dates, they select and pay for what they want to attend. 
  • Registrations are NON-Transferable 

Packages

Example Programs: Personal Training, Swim Lessons, Private/Semi-Private and Buddy

Redeemable packages: 

  • Payment in full due at time of Registration
  • Sessions must be purchased and paid for before scheduling and/or receiving services
  • There are NO refunds on packages
  • Packages are Valid for 12 months from the purchase date (unless otherwise specified)
  • Unused/Expired sessions will be redeemed upon the expiration date
  • Non-Transferable, valid only for the individual whose name it is under and rated based on the 
    individual participant’s membership status
  • 24hr notice of session cancelation sent directly to (trainer/pro/instructor) to avoid no show penalty
    • Failure to do so results in a no-show session redemption

System Credits

Any credit provided to a member/guest account across the agency can be used towards any programs and services other than (Membership). System Credits are valid for 1 year from the date of issue. After that time the credit is forfeited and redeemed. Tax letters can be provided for redeemed expired/unused credits. Our Service Pledge: “We create a community based on Jewish values by providing the highest quality programs and services in a safe and secure environment for all people of all ages.”