Code of Conduct + Cancellation Policy
Table of Contents
Tucson J Member, Participant, Guest and Staff Code of Conduct
The Tucson J is committed to providing a safe, welcoming, inclusive, and equitable environment for all members, participants, guests, and staff.
As adopters of the Commitment to Safe, Respectful, and Equitable Jewish Workplaces and Communal Spaces, we promise to implement comprehensive standards in our organization to achieve the goals of safety, respect, and equity. We adhere to a high ethical and legal standard for prevention and response to harassment and discrimination.
We ask individuals who enter the facility to always act appropriately and abide by the following policies:
- All individuals shall enter the J in an authorized manner (swipe card or buzzed in).
- All individuals must check into the facility by scanning their member key tag at the door card reader or at one of the experience desks. (the reader at the North Door and STC will check you in to the system, ECE main entry and Lobby doors will check you in starting no later than 12/1/2023, notice will be provided)
- All youth under the age of 11 must be supervised at all times by a parent or guardian, when not attending a registered The minimum age to be unattended when not attending a registered program is 11 years of age and in 6th grade.
- The J is a multi-use facility; attire appropriate to the activity is required at all times.
- All people using the J are expected to adhere to the posted schedules for usage of each facility area. This includes: the gymnasium, public areas, pools, fitness center, Sarver Tennis Center, ECE, etc.
- All people using the J are expected to behave in a mature and responsible manner, and to respect the rights and dignity of all other members, participants, guests, and staff.
- Any suspicious or inappropriate behavior should be reported to J Staff. All J Staff are eager to be of assistance! Please do not hesitate to notify any staff if assistance is needed.
- Packages and bags should not be left unattended at any People should report unattended packages or bags to any J Staff.
- Members, participants, guests, and staff will not engage in disruptive These include, but are not limited to:
- Angry, vulgar, or abusive language, including swearing, name-calling, and shouting.
- Physical contact with another person in an angry or threatening way
- Any demonstration of sexual activity or sexual contact with another person
- Harassment or intimidation by words, gestures, body language, or menacing behavior
- Theft
- Behavior that results in destruction of property
- Carrying or concealing weapons, objects, or devices that may be perceived as weapons.
- Smoking, including vapes, is not permitted in or outside the J, except in designated locations.
- Use or possession of illegal substances on J property, in J vehicles, or at J-sponsored programs.
- Loitering on J property
- Aiding or abetting in the unauthorized entrance of any person
- Other conduct of an inappropriate, threatening, or offensive nature
- Speeding, the campus speed limit is 5mph.
The Tucson J, through its CEO and Board of Directors, reserves the right to remove from the premises any individual acting in inappropriate manners, and further reserves the rights for additional disciplinary actions including but not limited to: cancelation of membership, or involvement of local law enforcement.
Member Key Tag
- Key Tags identify you as a J member and grant you access to designated areas of the All members are required to scan their key tag upon entry at one of the check in doors or experience desks
- Key Tags will be provided to each active member on the unit once they are in 6th grade + 11 years of age or above
- Key Tags cannot be used by anyone other than the member it has been issued to
- Any member who has forgotten their key tag should speak to a staff at one of the experience desks, to check in
- We MUST have an updated photo on file to confirm you as the member at check in
- Each individual needs to check in regardless of if you are in the same family membership unit
- If you have misplaced or lost your key tag we will be happy to replace it for Ask any staff at one of the experience desks for assistance. Only one key tag will remain active per individual.
- You can also add your key tag to our app in your mobile phone, or as a favorite photo so you always have it with you to check in
Caretaker Policy
- We do not provide Key Tags for anyone without an active membership.
- Caretakers are permitted access when accompanying and directly supervising, assisting, dropping off or picking up youth members or adults who need assistance.
- Caretakers may not bring in other non-paying guests to accompany them while they are supervising others.
- Caretakers may use a guest pass (at cost) to use the facility when not providing direct supervision to the individual in their care.
Youth Members 0-10 years old
- Must be accompanied by an adult member, caretaker, or enrolled in a J program at all times while at the facility.
- JPlay (babysitting, while adult is utilizing the facility) is available for children 3 months to 10 years of age for an additional See website for more details of availability and rates.
JClub – Teen Members 11 years old AND in 6th grade up to 12th grade
- All Teen Members that are a minimum of 11 years of age and in 6th grade up to 12th grade will automatically be part of this program.
- Teens are asked to scan in as required by all members and check in with the Director of Teen Engagement during after school hours.
- A separate JClub Code of Conduct is required for all teen members.
- In order to utilize the fitness center, all members ages 11 AND in 6th grade through age 15 must have completed a JClub Fitness Orientation.
- Teens in this age group must complete the orientation to use the fitness center regardless if they are attending independently or with a guardian.
- Once this orientation is completed members who are 11-13 year olds will have access to the fitness center excluding use of the free weights. Teens aged 14-15 will be able to use the full fitness center and all equipment.
- Teens 16 years or older are able to access the full fitness center without the orientation.
- To sign up for your free orientation please do so online here.
Fitness Instruction, Personal Training and Sports Specific Training
- J members and guests are not allowed to bring in outside personal trainers or sports trainers (i.e. basketball, tennis, weight-lifting) to provide one-on-one or group training in the gymnasium, fitness center, tennis courts, aquatics area, or anywhere on campus.
- The J employs trainers who conduct both private and small group training courses and clinics which are open to members and guests.
- Members + Guests may not provide services, whether free or paid to other members or guests for personal training, fitness classes, sports specific training, or other.
Fitness Center
- Guests under the age of 16 are not permitted use of the fitness center, regardless of adult supervision.
- Members must be a minimum of 11 years old AND in 6th grade to use the fitness center.
- In order to use the fitness center, 11-15 year-old members must have attend and complete the JClub Fitness Orientation. See JClub section for more details.
- Dress Code- Athletic apparel including shirt and bottoms along with closed-toe athletic shoes are required. No crocs, boots, sandals, flip flops, etc. permitted on the fitness floor.
- Glass bottles are prohibited.
- Cell phone calls are not allowed in the fitness Texting/scrolling while on fitness equipment is prohibited.
- Please limit cardio equipment use to 30 minutes when others are waiting.
- We ask that you allow other members to work in between sets.
Fitness Classes
- All participants must be at least 16 years old to participate in any of the J’s general Group Exersice classes.
- Many classes have a maximum class size and advance registration is requested.
Aquatics: Splash Park & Pools
- We ask all swimmers to rinse before entering the pool.
- Lifeguards are on deck at all times and their directives must be followed.
- Please visit our website for updated hours of availability and reservation policies.
- Non-swimmers and youth under the age of 11 + in 6th grade must have in water supervision by a capable adult.
- Appropriate bathing suit attire must be worn on deck at all No deck changing is allowed.
- All children in the Splash Park and Kiddie Pool must be accompanied by adult supervision.
- Splash Park is reserved for youth 10 and under
- Glass bottles and containers are not permitted in the aquatics area.
- Swimmers needing to wear a diaper must use appropriate swim diapers.
- Water shoes are recommended but not required.
Locker Rooms & Relaxation Center (Spa)
- Youth not able to use the youth locker rooms independently may use the inclusive restrooms with a parent or guardian.
- Guardians may bring a child 5 years of age or under in to the adult locker room while maintaining direct supervision at all times.
- Swim team participants may ONLY use the youth locker rooms.
- Youth under the age of 14 may not enter the adult locker rooms.
- Cell phone use for calls, scrolling and other uses is prohibited in bathroom and locker rooms for comfort and safety of others.
- Locker rooms have lockers for daily use If you are interested in being able to leave your items at the J please contact a membership team member to inquire about availability for locker rental (monthly fees apply).
- Locks left on day lockers will be cut off at the end of the business day.
- The Relaxation Center- Spa is for members 18 and older ONLY.
- This is a co-ed space and proper attire must be worn at all times.
- Use of fragrances is prohibited in this space.
- Personal grooming is limited to the shower area.
- Youth under 18 years of age are restricted from this area regardless of adult supervision.
Racquet Sports (Tennis, Pickleball, Squash and Racquetball)
- Reservations are required to use the courts.
- Members are asked to complete a reservation request on the website, by emailing tennis@tucsonjcc.org, or stopping in at the desk.
- Court assignments will be provided at check-in upon arrival for reservation.
- Courts are available at no cost for member play, guest fees apply.
- Reservations may be canceled due to weather, a team member will reach out to notify members if this occurs.
- Ball Machine Rental is available for a fee and must be reserved in advance.
- Proper attire required (shirt, and court shoes).
- Squash shoes are required- no outdoor shoes permitted on squash courts.
- Goggles are required for play in the racquetball and squash courts.
Gymnasium
- Glass bottles are prohibited from the gymnasium.
- Water in closed containers are allowed.
- No food is to be consumed in the gymnasium.
- Athletic shoes (sneakers) are required for use of this space.
ECE Space
- ECE (Early Childhood Education) space is restricted to the staff, participants and families of this program. Member access is restricted at all times.
Taglit, JCare, Camp Programming Space
We ask all members to refrain from entering program spaces while programs are in session. Those needing access are asked to contact the program supervisor for approval.
Program Cancelation Policy
Monthly Programs
Examples programs: Stingrays, Healthy Aging, Tennis Group Programs, JPlay, Etc.
- Registrant will be signed up for the remaining sessions/months of the season at the time of registration.
- All payments will be scheduled to run on the 1st of each month
- Non prorate/credit for missed classes due to participants’ schedule
- only system credits are provided for Tucson J cancelation reasons IE: weather or instructor illness.
- Cancelation requires a 30-day written notice (emailed to respective departments) must be provided and goes into effect the month following when the notice is received (for example notice sent on May 5, cancelation takes effect July 1).
- prorates are provided for late registrations ONLY – approved by department supervision
Session Based Programs (4-8 Weeks)
Example programs: JXT, Ladies Who Lift, Pickleball Clinics, Language, Games Classes, Etc.
- Payment in full is due at the time of registration, if no payment is made registration will be canceled.
- No prorate/credit for missed classes due to participants’ schedule
- Only system credits are provided for Tucson J cancelation reasons. IE weather or instructor illness
- Prorates are provided for late registrations ONLY – approved by the department supervisor
Drop-In Programs (Single day program with day of advance registration)
Example Programs: Sip + Swim, Chess Club, Tennis 105, Drill + Play, Etc.
- Payment in full is due at the time of registration, if no payment is made registration will be canceled.
- No prorate/credit for missed classes due to participant’s schedule
- Only system Credits Provided for Tucson J cancelation reasons. IE: Weather or instructor illness
- Members can select segments- they do not need to be automatically enrolled in all future drop-in dates, they select and pay for what they want to attend.
- Registrations are NON-Transferable
Packages
Example Programs: Personal Training, Swim Lessons, Private/Semi-Private and Buddy
Redeemable packages:
- Payment in full due at time of Registration
- Sessions must be purchased and paid for before scheduling and/or receiving services
- There are NO refunds on packages
- Packages are Valid for 12 months from the purchase date (unless otherwise specified)
- Unused/Expired sessions will be redeemed upon the expiration date
- Non-Transferable, valid only for the individual whose name it is under and rated based on the
individual participant’s membership status - 24hr notice of session cancelation sent directly to (trainer/pro/instructor) to avoid no show penalty
- Failure to do so results in a no-show session redemption
System Credits
Any credit provided to a member/guest account across the agency can be used towards any programs and services other than (Membership). System Credits are valid for 1 year from the date of issue. After that time the credit is forfeited and redeemed. Tax letters can be provided for redeemed expired/unused credits. Our Service Pledge: “We create a community based on Jewish values by providing the highest quality programs and services in a safe and secure environment for all people of all ages.”